Last Updated: October 2025
At MY PET PIVOT, we strive to deliver your order as quickly as possible. All orders are processed within 2–5 business days after payment confirmation.
Please note:
Standard shipping times typically range between 7–21 business days, depending on your location and customs clearance.
During promotional or discounted product periods, processing and delivery may take longer due to high order volume and overseas shipping logistics.
You will receive a tracking number once your order has been shipped.
We appreciate your patience and understanding as we ensure your product arrives safely. If your order has not arrived within 30 business days, please contact our support team at support@mypetpivot.com for assistance.